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| Shipping & Returns |
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Shipping Rates
Shipping rates are calculated according to UPS and depend on the weight of your order and your location. If you would like to pay shipping by your own FedEx or UPS account, you may do so. In that case no shipping or handling fee will be charged.
Both Ground and Express Shipping options are available.
How long will my order be in transit if sent by Ground?
Although there is no guarantee, this chart shows approximate transit time for ground packages. However, some items require longer processing time. Please, allow at least 14 days for Ground delivery or notify us of the date you need your order.
What is your return policy?
Because we want you to be 100% satisfied, you can return your purchase(s) made at
chocolategelt.com within 30 days of your order receipt. Please note we cannot process returns for perishable
items. However, we can send you a replacement if your order was damaged. We highly
recommend you use certified mail, UPS, FedEx, or some other form of traceable shipment.
We cannot assume responsibility for misdirected or lost shipments. If you receive a
damaged or defective item, please contact one of our
Customer Service representatives.
Where should I ship my return?
Please ship your return to the address below and ship the package prepaid.
We highly recommend you ship the package back insured, or at least via a
service that tracks packages, such as with UPS, FedEx or USPS (ask for services
that have tracking options).
JudaicaWholesale.com
12 Renwick Ave
Kings Park NY 11754
What information should I include with my return?
Please include a note or letter containing the following information:
• Name, address, and email address
• Daytime phone number, in case we have questions
• List the item(s) and why you are returning the item(s) (for
example: wrong item, didn't like color, damaged in transit, etc.)
I sent my order back to you. How long until I get my money back?
Please allow a minimum of 14 days for us to receive and process your return.
You can expect a refund within 30 days of when we receive your return.
We will notify you via e-mail once we have received and processed the returned item(s).
We will credit or refund the value of the merchandise total and any taxes you were charged.
Refunds will be given in the same form of payment.
Adjustments to credit cards will be made within two billing cycles.
NOTE: We are sorry, but we don't credit shipping costs for returned orders. |
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